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Policies

Accepted payment methods:

- PayPal – (international) – we ship only to the PayPal address shown in the payment.

- Visa, MasterCard, American Express through our secure payment gateway.

- E-transfers sent to sales@woodtoworks.com (please provide the password).

- Wire Transfer (international) – we will send you a proforma invoice with the details after we receive the shipping information from you.

- Company and Personal Check (Canada only) – we will send you a detailed invoice after we receive the shipping information from you. It can take up to 10 days to clear the payment.

Canadian residents will pay HST / GST, as applicable.

All international sales: duties, taxes and all other associated fees are the responsibility of the buyer.


Combining

We are charging the calculated shipping cost offered by Canada Post and the combined shipping will be automatically calculated for you at the checkout.

Please use the collect coupon code for combining orders over multiple sessions. This will bypass the shipping cost and allow you to pay for the items only. We will settle the combined shipping cost when you're ready to have the items shipped.

Please note that we cannot combine any longer once a payment is received.

* All orders will be cancelled if the transaction is not finalized within 7 days from the date of the first reserved item.

** There is a $1.00 charge per item to recover some our handling and packing costs.


Note to Walk In Customers:

Some generic items (items with letters in the stock numbers) are processed after the order is placed and therefore may not be available immediately upon request in-store. Please inquire with us about stock availability before coming in, or create an online order and note that you would like to pick it up in-store.


Our Guarantee:

All our listings come with a money back guarantee that the items are as seen / as advertised.

If there are problems with your purchase, please let us know at sales@woodtoworks.com within 14 days from receipt of your item. We will only refund purchases as long as the wood has not been damaged or altered in any way.

 * prices are subject to change without notice. 

 * We reserve the right to limit quantities available for sale or sold. We reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Website, we will provide you with an opportunity to place an order at the correct price.