Please note that due to postal disruptions at Canada Post, the packages may be delayed -- we strongly recommend our customers use FedEx until the issue is resolved.
We ship worldwide, usually via Canada Post. A calculated shipping cost will be provided to at the checkout.
Please let us know if you want to make different shipping arrangements.
To have the items shipped collect (prepaid), please enter coupon code collect at the checkout. This is a good option for our international buyers who may have access to better shipping rates than the ones provided by our Canadian shipping companies. Using freight forwarders such as Parcel International can be a much cheaper alternative.
The same collect coupon code can be used for local in-store pickup, or for combining orders over multiple sessions. This will bypass the shipping cost and allow you to pay for the items only. We will settle the combined shipping cost when you're ready to have the items shipped.
Canada shipments via Canada Post Expedited Parcel.
We prefer to deliver via Canada Post with Signature option on orders which include wood, to ensure the couriers don't leave the package exposed to the elements.
Delivery usually takes 10 to 15 business days.
There is a 60 lb weight limit, including packing material.
Canada shipments via FedEx Ground. Delivery usually takes 10 to 15 business days.
USA shipments via Canada Post Expedited Parcel. Delivery usually takes 10 to 15 business days (30 days maximum).
USA shipments via Canada Post Xpresspost. Delivery usually takes 2 to 5 business days (10 days maximum).
USA shipments via FedEx Ground. Delivery usually takes 10 to 15 business days (30 days maximum).
International Air Shipments via Canada Post Xpresspost parcel. Delivery usually takes 10 to 15 business days (45 days maximum).
There is a 40 to 60 lb weight limit (depending on destination), including packing material.
For some countries this limit might be smaller. Please check with the Canada Post link provided for the maximum weight allowed for each specific country and for insurance availability.
To check the maximum weight allowed and other possible restrictions for your area, please check the Canada Post website.
If shipping to countries with stringent import rules: we’re happy to assist in any way possible; however, ultimately the customer is responsible for acquiring the proper documentation to import the wood species into their country. The buyer is responsible for all duties, taxes and fees associated with this transaction.
International Surface shipments via Canada Post. Delivery can take up to 80 days (usually 6 to 8 weeks).
If you would like us to ship this way, please note that we will require confirmation stating that you understand the delivery can take up to 80 days.
Delivery can take up to 80 days (usually 6 to 8 weeks).
Small Packet service via Canada Post. Please note there is no tracking number provided with this service.
Small Packet Air takes 10 to 15 business days.
Small Packet Surface takes 5 to 8 weeks (80 days maximum).